NCFE Level 2 Certificate in Travel and Tourism (Business and Tourism Operations)

The course includes a combination of 14 hours per week coursework marked unit assessments, as well as practical demonstrations of customers service and presentation skills - essential for entry into local travel and tourism employment. You are provided with a educational visits to local and regional travel and tourism organisations to put your learning into practice and to support achievement of the unit assessments. You are required to complete at least 36 hours of industrial experience as well as up to 6 hours per week of literacy and numeracy depending on your GCSE or other entry qualifications.

Can be a combination of units from the course specification and those below:
• Customer Service
• The UK Travel & Tourism Industry
• Promotion in Travel & Tourism
• Enterprise in Travel & Tourism
• Event Planning

• Airline Customer Service Agent
• Cabin Crew
• Education and Teaching
• Ground Handling Agent
• Holiday Resort Rep
• Hotel Manager
• Sales and Marketing
• Travel Agent
• Travel Journalist
• Tourism Information Advisor

… and so much more!

Upon completion of this course, you could progress onto the Level 3 Introductory Diploma in Travel & Tourism, an alternative Level 3 programme (subject to course requirements), side step into an alternative Level 2 course, or into employment at one of the many local and regional travel and tourism organisations.

Progression at all levels within this academic area require high levels of attendance, punctuality, and standards of behaviour in accordance with college student codes of conduct and policies.

Minimum end of year grade requirement of Merit is also required.

Five GCSE's at minimum Grade 2 (including English and Maths) or a BTEC Level 1 Diploma achieving Merit or Distinction grades.

Our entry requirements are in place to support our students in achieving the qualifications they have chosen to study. In addition to the entry requirements, all students will be regularly assessed by East Durham College at an early stage in their study programme. This is to ensure that students are enrolled onto courses which suit their abilities – following assessment, there may be occasions when students are transferred to a relevant course at a higher or lower level in order to ensure they are enrolled on to the right course for them to achieve and progress.

Entry onto any course at EDC may have entry requirements in addition to exam results; this includes but is not limited to DBS checks, references, fitness to practice and at times physical requirements to be capable of achieving the practical elements of the course without assistance. Entry onto any course at East Durham College is subject to final approval from the Assistant Principal.

The course is assessed through internally set and graded assignments, with evidence in the form of a range of methods including visual materials, workbooks, role-play, verbal presentations and teamwork. Most units are graded at Pass, Merit or Distinction, but some are assessed at a Pass grade. Lecturers ensure realistic industry evidence to provide for variety and different learning styles.

September 2025

One year, full-time.