Customer card transaction while women uses till system
Shop worker serves smiling woman at desk

Customer Services

Customer Service is all about doing the best possible work you can do for a customer - if you like interacting with people and helping to solve problems, this could be the apprenticeship for you.

On a Customer Service Apprenticeship you will be taught the skills you need to provide excellent customer service. These skills can be applied to hundreds of different job roles across many different sectors, from working in the government to telecommunications. Most customer service apprentices will generally work in retail, financial services, call centres, hospitality or sports and recreation.

Businesses thrive on good customer service. If a customer isn't happy, they won't do business with the company again and no business wants that. Your role as an apprentice is just like a normal job - you'll be expected to be helpful, courteous and work hard to meet the needs of your customers. You'll also gain a wide variety of new skills while working and will be taught by senior staff members as well as your apprenticeship provider to ensure your continuous professional growth.

What Kind of Work Will I Be Doing as a Customer Service Apprentice?

Although work may vary depending on your employer and which sector you find yourself working in, you'll generally be involved in tasks such as dealing with customers in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints.

To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be comfortable communicating with all sorts of people - you should be confident, friendly and approachable to all customers.

As part of your apprenticeship you'll also be assessed by your apprenticeship provider. You'll be completing a mixture of both practical and theory-based work and may - depending on the role you take - have to come into college on day release for studying.

Apprenticeship Vacancies

Please check out the live Apprenticeship vacancies below that are currently being advertised with some great organisations we are working with.

If you haven’t used the www.findapprenticeship.service.gov.uk before you must create an account to apply. Creating an account allows you to:

  • apply for an apprenticeship or traineeship
  • track your apprenticeship applications
  • receive alerts about new apprenticeships

To find out more information, please call the Apprenticeship Team on 0191 518 5508 or email apprenticeships@eastdurham.ac.uk.

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Latest vacancies

Peer Apprentice Liaison and Diversion

HUMANKIND CHARITY
Middlesbrough Police Station, Zetland Road, Middlesbrough TS1 1EG
Posted
We have an exciting opportunity to join our Liaison and Diversion Team as a Peer Apprentice, based at Middlesbrough. The successful candidate will help improve the lives of people with vulnerabilities as they go through the custody and court process. You will work as part of a team to provide support/guidance to engage with relevant services.
Course Route
Care services
Start date
Duration
12 Months
Hours per week
30.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE

Early Years Apprentice

Pelton Community Primary School
Pelton Community Primary School, Ouston Lane, Chester Le Street DH2 1EZ
Posted
To provide a high standard of care for children attending Pelton Federation EYFS. The successful applicant should be a positive role model and an enthusiastic individual who holds a similar passion for inspiring early years learning. We are looking for a good communicator and someone who has a true desire in wanting to work with children.
Course Route
Education and childcare
Start date
Duration
12 Months
Hours per week
35.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE

Manufacturing Apprentice

TWR TRADE FRAMES LIMITED
3-4 WHITEHOUSE WAY, SOUTH WEST INDUSTRIAL ESTATE, PETERLEE SR8 2RA
Posted
TWR Tradeframes Ltd is a family owned business and one of the UK’s leading aluminium trade fabricators manufacturing and assembling aluminium bi-folding doors. They are looking for 2 apprentices to join their team, who will work alongside the Production Manager to gain experience and knowledge of fabrication and manufacturing techniques.
Course Route
Engineering and manufacturing
Start date
Duration
12 Months
Hours per week
40.00
Apprenticeship Level
Intermediate
Provider
EAST DURHAM COLLEGE