Customer card transaction while women uses till system
Shop worker serves smiling woman at desk

Customer Services

Customer Service is all about doing the best possible work you can do for a customer - if you like interacting with people and helping to solve problems, this could be the apprenticeship for you.

On a Customer Service Apprenticeship you will be taught the skills you need to provide excellent customer service. These skills can be applied to hundreds of different job roles across many different sectors, from working in the government to telecommunications. Most customer service apprentices will generally work in retail, financial services, call centres, hospitality or sports and recreation.

Businesses thrive on good customer service. If a customer isn't happy, they won't do business with the company again and no business wants that. Your role as an apprentice is just like a normal job - you'll be expected to be helpful, courteous and work hard to meet the needs of your customers. You'll also gain a wide variety of new skills while working and will be taught by senior staff members as well as your apprenticeship provider to ensure your continuous professional growth.

What Kind of Work Will I Be Doing as a Customer Service Apprentice?

Although work may vary depending on your employer and which sector you find yourself working in, you'll generally be involved in tasks such as dealing with customers in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints.

To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be comfortable communicating with all sorts of people - you should be confident, friendly and approachable to all customers.

As part of your apprenticeship you'll also be assessed by your apprenticeship provider. You'll be completing a mixture of both practical and theory-based work and may - depending on the role you take - have to come into college on day release for studying.

Apprenticeship Vacancies

Please check out the live Apprenticeship vacancies below that are currently being advertised with some great organisations we are working with.

If you haven’t used the www.findapprenticeship.service.gov.uk before you must create an account to apply. Creating an account allows you to:

  • apply for an apprenticeship or traineeship
  • track your apprenticeship applications
  • receive alerts about new apprenticeships

To find out more information, please call the Apprenticeship Team on 0191 518 5508 or email apprenticeships@eastdurham.ac.uk.

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Latest vacancies

Manufacturing Apprentice

BERGER CLOSURES LTD
5 DOXFORD DRIVE, SOUTH WEST INDUSTRIAL ESTATE, PETERLEE SR8 2RL
Posted
Berger Closures are looking for an apprentice who is hardworking, committed and motivated. The role will involve working in production on a welding machine, and also cleaning and maintaining the machine. The is the opportunity for progression within the company for the right candidate.
Course Route
Engineering and manufacturing
Start date
Duration
12 Months
Hours per week
40.00
Apprenticeship Level
Intermediate
Provider
East Durham College

Administrator Apprentice Quality Assurance Department

PRIMA CHEESE LTD
13 PARTNERSHIP COURT, SEAHAM GRANGE IND EST, SEAHAM, CO DURHAM SR7 0PX
Posted
We have an immediate opening for an exciting position in our Quality Assurance team. Prima Cheese Ltd is based in Seaham, County Durham and we are now looking for a QA Admin Apprentice who will support the QA department in the general administration duties.
Course Route
Business and administration
Start date
Duration
18 Months
Hours per week
37.50
Apprenticeship Level
Advanced
Provider
East Durham College

Receptionist / Administration Apprenticeship

PRIMA CHEESE LTD
13 PARTNERSHIP COURT, SEAHAM GRANGE IND EST, SEAHAM, CO DURHAM SR7 0PX
Posted
We have an immediate opening for an exciting position in our Administration team. Prima Cheese Ltd is based in Seaham, County Durham and we are now looking for an Admin Apprentice who will support the Admin Assistant in the general reception and office duties.
Course Route
Sales, marketing and procurement
Start date
Duration
12 Months
Hours per week
37.50
Apprenticeship Level
Intermediate
Provider
East Durham College