On a Customer Service Apprenticeship you will be taught the skills you need to provide excellent customer service. These skills can be applied to hundreds of different job roles across many different sectors, from working in the government to telecommunications. Most customer service apprentices will generally work in retail, financial services, call centres, hospitality or sports and recreation.
Businesses thrive on good customer service. If a customer isn't happy, they won't do business with the company again and no business wants that. Your role as an apprentice is just like a normal job - you'll be expected to be helpful, courteous and work hard to meet the needs of your customers. You'll also gain a wide variety of new skills while working and will be taught by senior staff members as well as your apprenticeship provider to ensure your continuous professional growth.
What Kind of Work Will I Be Doing as a Customer Service Apprentice?
Although work may vary depending on your employer and which sector you find yourself working in, you'll generally be involved in tasks such as dealing with customers in a positive, reliable and pleasant way - whether that's by offering advice, answering questions or handling complaints.
To properly assist customers, you'll need clear and up-to-date knowledge of your organisation's products and services. You'll also need to be comfortable communicating with all sorts of people - you should be confident, friendly and approachable to all customers.
As part of your apprenticeship you'll also be assessed by your apprenticeship provider. You'll be completing a mixture of both practical and theory-based work and may - depending on the role you take - have to come into college on day release for studying.
Register your interest in an Apprenticeship
If you can’t find a current Apprenticeship vacancy below that you are interested in, please use the short form further down the page to register your interest with the EDC Apprenticeship Team and they will contact you as a vacancy becomes available in the area(s) you are interested in.
Apprenticeship Vacancies
Please check out the live Apprenticeship vacancies below that are currently being advertised with some great organisations we are working with.
If you haven’t used the www.findapprenticeship.service.gov.uk Opens Government Apprentice site in a new window before you must create an account Opens Government site to register in a new window to apply. Creating an account allows you to:
- apply for an apprenticeship or traineeship
- track your apprenticeship applications
- receive alerts about new apprenticeships
To find out more information, please call the Apprenticeship Team on 0191 518 5508 or email apprenticeships@eastdurham.ac.uk.
