Economics is not simply all about numbers. It is the study of the world around us from a social, financial and cultural perspective, gaining an understanding of economic theories and interrelationships between macro and micro economic issues. You will develop your analytical, numeric, communication and problem-solving skills and cultural awareness.
Whether you work in customer service or want to get into it, this free distance learning course can help you improve your skills and make sure every customer has a great experience.
This 18 week course will help you understand the concept of a lean environment and its benefits, as well as how to implement a productivity needs analysis and develop an understanding of what makes an effective team.
This 20 week qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them. You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.