Whether you work in customer service or want to get into it, this free distance learning course can help you improve your skills and make sure every customer has a great experience.
This 15 week course is a great starting point for anyone looking to begin their career in cyber security. With complex online scams and cyber crime, it’s essential organisations have an understanding of maintaining cyber security, including techniques and security checks needed to store data securely.
This 18 week course will help you understand the concept of a lean environment and its benefits, as well as how to implement a productivity needs analysis and develop an understanding of what makes an effective team.
This 20 week qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them. You'll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.